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Terms and Conditions

When booking a room at M-SParc, you are agreeing to the below terms and conditions.

Payment – External Client

Meeting rooms will be billed via invoice, using the e-mail address and PO provided.  If no separate “accounts” e-mail is provided, the invoice will be sent to the person who makes the booking.  It is your responsibility to ensure it is forwarded to the relevant person. Invoices will be issued following the event

Invoices must be paid within 30 days.  M-SParc reserves the right to refuse bookings from persons or organisations with outstanding invoices. Prices shown on our marketing materials are exclusive of VAT unless otherwise noted.

Meeting rooms will be billed and added on to your account and will appear on your monthly invoice as a tenant. Any discounts or free use of meeting rooms agreed will be added to your account in advance and will not appear on your bill.

Payment – Internal Clients

Cancelations

Cancelations must be confirmed in e-mail with a minimum of 48 hours’ notice, or if you’re an internal tenant/client then you may cancel via the online portal. 

Bookings cancelled with more than 48 hours’ notice will be refunded via credit note.

Bookings cancelled within 48 hours will not be refunded.

Catering is provided through Caffi Tanio, run by Becws Mon. M-SParc is not responsible for catering, and any amendments or cancelations are to be arranged directly with the café. They can be contacted via hello@monbakery.co.uk

Catering

Using the rooms

Please ensure you have all the necessary equipment for your meeting. We do not supply laptops.  

If you are booking the Collaboration or Boardroom, a computer is included with the room, built in to the big screens.

Every room has a HDMI cable which allows you to connect your laptop, as well as a screen sharing app for which directions will be shown on the screen and on the table of your room.   If you are using ‘WePresent’ to screen share, instructions are on the screen in all meeting rooms. Instructions are also printed out in each room. Please ensure you change your wi-fi settings as instructed at the top of the screen, and follow each point exactly as shown on the screen. It can take up to 10 minutes to set up the first time, so you may want to factor arriving early for this. 

If you require a specific room set up please give at least 48 hours’ notice. 

Flip charts can be provided at your request. Please allow 48 hours’ notice.

Please be aware that tech support is not available at short notice as our staff are often busy, and so please ensure you are fully prepared for your meeting. 

Free Wi-Fi is available throughout the building; the Wi-Fi is called “Guest Wi-Fi”. 

The building closes at 5.  You will not be able to stay in the room after 5pm unless this is by prior arrangement.

If you use a conference call phone while in the room, you will be charged for the call time.

If for any reason you leave the room in a condition which means external cleaners are required, or cause damage which we need to pay to repair, we will add the costs to your invoice.

The building is fully accessible to those with additional requirements. 

If any additional electrical equipment is brought in by the hirer, it is your responsibility to ensure it is PAT tested; M-SParc is not responsible for your equipment and its safety while it is on site.

The location of the fire exists, toilets and so on will be shown to the host upon arrival. They will be notified if any fire drills are planned.  It is their responsibility to pass this information on to attendees. 

If you are booking a room on behalf of another, please ensure they are made aware of the terms which they are agreeing to.

All queries and complaints regarding the terms and conditions of business should be directed to post@m-sparc.com.

Health and Safety

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Tom Burke

Digital Innovation Manager

tom@m-sparc.com

Tom used to work at the KFC in his hometown of Colwyn Bay before it mysteriously burned down. He then spent several years “on the lam” in East Germany, where he worked as an animator in Berlin. When the wall fell, Tom came home.

He enjoys climbing and hates ice-skating.